The Support Services Staff at Planware Systems takes pride in delivering quality customer service to all of our software users throughout the United States. Because our sales staff is an independent body, someone will always be available for customer support during our hours of operation. Both new and existing customers have the opportunity to receive the following services that we offer for customer and technical support.

• Email support
  Email your questions to us and we will answer them. Please direct your inquires to support@planware.net.
  
  
• Telephone support with a toll free telephone number
  Call or fax us your questions:
  
  Morgan Hill Office
  8:00 a.m. to 5:00 p.m. Pacific time,
  (Monday through Friday, except holidays)

  1-888-532-4424 – Toll free
  1-408-779-4222 – Local
  1-408-779-4227 – Fax
  
  Contact Us.
  

• 

  We strive to give you timely turnaround for email and telephone technical support
  Our goal is to make your use of our software as painless as possible, so when you call or email us with a problem, we feel an overwhelming sense of responsibility to help you solve that problem. We will make sure that we respond to your emails and telephone calls in a timely manner, because we know that nobody likes to be left waiting for too long. If we can’t resolve your problem right then, we can give you an estimate of how long we think it will take and what steps need to be taken to get closer to a resolution.
  

• Web server support
  We use a Citrix file server in our Morgan Hill office for web server technical support. We create a user account for you with your district data here on our Citrix server. Through the Internet, you can run our programs with your district data. This allows us to be able to shadow your work and give support when needed. Some of our customers even have their district data reside on our Citrix server full-time and do all of their work over the Internet. For more information on our ASP services, please contact us.
  
  
• Online training
  Besides conducting web server based technical support, we also can conduct training. Training is conducted in two-hour blocks at a price of $150 per hour. Customers can purchase as many blocks as they need with usually one block scheduled per day.
  
  
• Online tutorials
  The Planware Systems web site has a special section for Customers only. This is where you can download the latest program upgrades, request web server remote help, and view tutorials in our Support section. Go to the Customer Login page now.
  
  
• On-site training
  School districts can request on-site training for a fee of $850.00 per training day plus the related travel expenses. The training can be one-on-one, hands-on in a lab facility for a small group, and as a presentation to a large group in a conference style facility. When software is initially purchased, the school district has a choice between on-site training or online training and the price of that training is included in the purchase contract.
  
  
• User manuals
  User manuals are always sent out to new customers on their software CD in Adobe PDF format. Because we are continually adding new features to our software, we periodically update our user manuals and make them available for download from our web site in Adobe PDF format.
  
  
• Seminars
  When the need arises, we conduct seminars across the US and invite the school districts in those geographic regions to attend. Cost of the seminar is dependent upon how many school districts attend.
  
  
• Consulting services
  School districts can hire us to do work for them. Need some streets added? We can do that for you for a small fee. Need some custom reports created? We can do that, too. All consulting work is done on an hourly basis and the cost per hour depends upon the work to be completed. Call for a quotation, or refer to Consulting Services .